If we’ve sent you to this blog post, congratulations and welcome to our iOS 7 beta test! It’s an exciting time – we’re putting something in your hands that we’ve truly spent months perfecting and you get to be the first to peek behind the curtain to see this thing come to life.With great power comes great responsibility, so we hope you’re ready to take on the big task of testing our new app. We aren’t saving any lives like Spiderman may have, but we are trying to make everyone more awesome at email. This guide is how we do it, together. Your Feedback Matters We absolutely value your feedback. We listen to everything you have to say about our app, after all, we want you to love using it. Don’t be shy – nothing you can share is too big or too small. Often if one person is having an issue, they aren’t the only one. And when even the most minor of bugs, flaws, or issues are reported by more users, we can more expeditiously alleviate the problem. We take what you have to say seriously, and are very much looking forward to hearing about each of our testers’ experiences!
See It, Don’t Share It Our beta is for your eyes only; that’s why you were selected to participate in this exclusive test. We ask that you not publicly share features, negative experiences, or give public reviews … not yet anyway (bring them on when we go live!). Please don’t leak screenshots or pass along any other proprietary details about the app. What you see in the beta is to remain confidential. And remember, this isn’t even a finalized version – we’re awaiting your feedback to make those finishing touches before we share it with everyone!
Teaser alert…. the new Evomail iOS 7 inbox …. FIRST LOOK!
Participation is Mandatory Not to sound like your middle school gym teacher, but everyone needs to take an at-bat here. We have a limited number of spots for beta testers, so if you were selected, we’re expecting your feedback. You can report bugs, share feature requests, let us know about something you love or that works particularly well, and anything else you’d like us to know about how you are experiencing the app. We want you to actively communicate with us every step of the way – we rely on that feedback to improve the app for you.
How to Provide Feedback Please use our support ticket system here to provide all beta test feedback.
Submit using the same email address that you used to sign-up for the beta. Here are a few more Dos and Don’ts:
DO NOT write in simply saying “It’s broken!”. Please share a few repeatable steps if you discover an issue, and…
DO be as descriptive as possible:
“I had just launched the app and encountered this …”
“I just updated the app and …”
“I had been using the app for 5 minutes and …”
And then give us a rough outline for repeating the issue
- Opened the app
- Navigated to the recipient screen
- Favorited a contact
- Canceled out of the recipient screen and went back to the message list
- Navigated back to the recipient screen
- The contact I just favorited was no longer favorited… #sadpanda
DO include screenshots when possible! This can actually be better than just throwing a written explanation at us, especially for visual glitches.
DO add a ticket when you think of something cool that you’d like considered, like a new feature.
All of this is to say — we’re excited you’ve joined our beta and we’re really looking forward to your feedback. This is a critical part of our development process, and you are the ones going to make that happen for us. So thank you from everyone at Evomail! Let’s go test this thing!